Pinnacle Foods

  • Customer Service Analyst - Target (Reporting)

    Location US-NJ-Cherry Hill
    Job ID
    2018-6109
    Category
    Customer Support/Service
  • Overview

    At Pinnacle Foods we are at the top of our game and the key to our success is clear. Everything we do is driven by our purpose: unleashing brand potential, dynamically evolving and improving our already beloved products to bring more convenience, taste, nutrition, and joy to today's consumers.

    The results? Our well-recognized products are found in 85% of American households and are leaders in their respective categories, holding the #1 or #2 market share position in 10 of the 14 categories in which we compete — and we're just getting started. We are committed to adding value through strategic growth that synergizes our portfolio of "Leadership" and "Foundation" brands and plays to our strengths in R&D, consumer insights, and senior management experience.

    SCOPE OF POSITION:


    The Customer Service Analyst, Target is responsible for working cross-functionally to monitor and improve order and inventory management processes, for providing a high level of service to assigned customers, and for resolving supply chain issues involved at Target. The individual will work collaboratively with internal teams inclusive of customer service, logistics, transportation, and demand planning.

     

     

    Responsibilities

    E

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

     

    • Lead weekly supply chain reporting and research via Target/Customer’s Partners Online portal
    • Pull weekly Customer reporting – Communicate elements to customer and internally
    • Research and dispute FR and OTS violations
    • Work cross functionally with Pinnacle and Boulder customer service, transportation, etc.
    • Complete violation exemption process in Customer’s system (engagement with Pinnacle/Boulder DCs)
    • Track responses and create exemption log in SharePoint to be utilized by A/R
    • Improve ordering process and load efficiency
    • Resolve non-layer ordering issues via data sync (partnership with Sales Ops)
    • Refine min/max PO constraints to align with full truckload orders (share customer data)
    • Review and improve delivery appointment scheduling practices (partnership with Carrier)
    • Evaluate overall order schedule and lead times – Optimize any Distribution Center transition
    • Anticipated shortage reporting, communication and planning
    • Enhanced proactive shortage and cut communication (weekly calls highlighting risks)
    • Customer pre-cut communication process
    • Must be aligned with PF/Boulder production facilities and DCs
    • Inventory Management and Forecasting
    • Use Customer’s online tools when possible to report, analyze, and improve inventory management
    • Forecast variance reporting and recommended updates
    • Instock/OOS reporting and action plans
    • Connection between Customer Inventory Analysts and Boulder demand planning team
    • Assist Sales with planning promotions, displays, new items, item/case conversions, etc. 

    Qualifications

     

    S

    SKILLS & EXPERIENCE:

     

    • 2-3 years in customer service/inventory manager role.
    • Experience working with Target customer account team is beneficial.
    • Proficiency in the use of MS Office software including skilled in the use of MS Office software including Excel, Word, PowerPoint, and Access.
    • Independently motivated
    • Creative and innovative
    • Results oriented
    • Strong interpersonal and communication skills
    • Strong analytical and statistical skills
    • Ability to work independently and on a compressed time schedule
    • Demonstrated critical thinking/problem solving skills required

     

    EDUCATION:


    BS/BA in Business, Supply Chain/Logistics, or Engineering and/or equivalent work experience



    Pinnacle Foods is an Affirmative Action/EEO Employer –qualified applicants will be considered for employment without regard to protected veteran or disability status, race/color, religion, gender, national origin, age, sexual orientation, gender expression, gender identity or any other legally protected basis.

     

    #GLDR2018

     

     

    #LI-AZ1

     

     

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