Pinnacle Foods

  • Customer Service Rep.

    Location US-WA-Algona
    Job ID
    2018-6058
    Category
    Administrative
  • Overview

    At Pinnacle Foods we are at the top of our game and the key to our success is clear. Everything we do is driven by our purpose: unleashing brand potential, dynamically evolving and improving our already beloved products to bring more convenience, taste, nutrition, and joy to today's consumers.

     

    The results? Our well-recognized products are found in 85% of American households and are leaders in their respective categories, holding the #1 or #2 market share position in 10 of the 14 categories in which we compete — and we're just getting started. We are committed to adding value through strategic growth that synergizes our portfolio of "Leadership" and "Foundation" brands and plays to our strengths in R&D, consumer insights, and senior management experience.

    Responsibilities

    SCOPE OF POSITION:

    Responsible for multi-line phone system, customer service inquiries, order entry and general administrative duties. This position is responsible for excellent customer service to all internal and external customers.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Essential duties and responsibilities include the following; other duties may be assigned.

    • Answers and directs calls for multi-line phone system. Responsible for maintenance of voice mail system and programming.
    • Greets and directs customers at front office.
    • Responds to customer service inquiries.
    • Processes employee, will call and internet orders.
    • Orders office supplies and merchandise, including tracking and inventory.
    • Responsible for mail and copy room, sorting, distribution and mail outs.
    • Maintains and replenishes postage meter.  
    • Responsible for ordering, maintaining and cleanliness of lunch room and restroom supplies.      
    • Coordinates and tracks donation requests and local marketing events.
    • Works with team to ensure accuracy and timeliness of order processing, distributor orders and warehouse transfers via electronic database, fax or email.
    • Communicates order status to customers and sales representatives including any product or delivery discrepancies.
    • Coordinates with cross-functional team to prioritize order processing and availability of product.
    • Process Customer Orders using RAMS/Macola Downloads.
    • Process and reconcile credit card payments and petty cash receipts.
    • May be required to adjust hours during inventory and month end.
    • Performs other duties as assigned.

    Qualifications

    CAPABILITIES:

    • Excellent verbal and written communication and attention to detail skills.
    • Ability to work independently, multi-task and prioritize in a fast paced environment.
    • Customer service focused.
    • Ability to work well in team environment.SKILLS & EXPERIENCE:
    •  
    • Minimum of two (2) years’ in a fast paced customer service / order processing role in a high volume manufacturing environment.
    • Proficient in Microsoft Office skills (Excel, Word, Outlook).
    • Strong attention to detail and high level of accuracy.
    • Solid problem solving, multi-tasking and prioritization skills. 
    • Must possess excellent ability to communicate effectively with customers and team.
    • Displays a commitment to results and accepts accountability for own performance.
    • Ability to react to situations with strong sense of urgency.  
    • EDUCATION:

     

    Associates degree in business preferred and/or equivalent work and education combined.

     

     

    Pinnacle Foods is an Affirmative Action/EEO Employer –
    qualified applicants will be considered for employment without regard to
    protected veteran or disability status, race/color, religion, gender, national
    origin, age, sexual orientation, gender expression, gender identity or any
    other legally protected basis.


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